Topics in ‘Customers’

How to deal with haters.

Haters. If you do anything other than cower quietly in your cubicle, you’re gonna attract at least one hater of your very own. There’s just something about doing shit that attracts assholes. Like dopey bears to an unmonitored pic-a-nic basket. Here’s an example from my inbox today: This, my friends, is the hater in his… Read more »

VIDEO: Failure vs Creating a product people want to buy

Newsflash: Lean Startup and Customer Development are inherently broken. If you ask me, the whole process is functionally bankrupt. Why? Let me answer your question with a pair of questions: Why do you create good things… but nobody buys? Worse: Why do you feel the thrill of a great idea, then get stuck before you… Read more »

“I had a product. But having a product wasn’t enough to be a success.”

Jim Gay is a busy dad. A REALLY busy dad, with 4 kids. He started thinking about switching from consulting to a product business so he could spend more time with his family…because he was tired of working endless, stressful hours to pay the bills. He built a product – the obvious next step for… Read more »

The Wasp, the Caterpillar, and Cannibalizing Your Own Product from the Inside

This December, Freckle Time Tracking turns 6 years old. OMG! And 30×500 turns 5 years old… after a fashion. You see, the original 30×500 is dead. And the one before that. And the one before that. And the one before that, too. We killed them. Slowly. And we’re still killing them, even as I write… Read more

The Wasp, the Caterpillar, and Cannibalizing Your Own Product from the Inside

This December, Freckle Time Tracking turns 6 years old. OMG! And 30×500 turns 5 years old… after a fashion. You see, the original 30×500 is dead. And the one before that. And the one before that. And the one before that, too. We killed them. Slowly. And we’re still killing them, even as I write… Read more

How to design the most efficient software your users have ever seen

When’s the last time you heard or read somebody discussing efficiency in software experience? Probably just about never, I’d wager. It’s not trendy. It’s not sexy. It’s certainly not easy… you can’t apply it with a Node.js library or an icon font. This is not the sound of a grumpy old lady waving her cane… Read more »

The #1 reason user feedback can ruin your app

The user is using your app. The user requests a feature. You think: OK, they know what they want and they want this, so I’ll do it. But it’s not that simple. Replace “user” with “player.” The player is playing your game. The player requests a rule change. Well, here we have a conflict, and… Read more »

Help! My SaaS isn’t growing! +60% revenue, 1 year later…

Just about a year ago, I wrote that Freckle had hit the Plateau of Doom. We were dead in the water at $28,000 a month. We’d grow a little… then shrink a little, grow a little, shrink a little… for months at a time. Why? y=mx+b. Growth (new accounts) is pretty much linear, a reliable… Read more »

VIDEO: Sales Safari in Action

It’s like Christmas! And I get to play Santa. Have you been a good little human? Let’s see what I have here for you… Ooh, hooray! It’s 20 minutes of Safari video lessons from the last session of 30×500! As I mention in my 2-minute intro, these video lessons are a little bit outdated. Since […]

Vaccinate Yourself Against Crappy Customer Feedback

Gosh, sometimes I love the internet so much I want to marry it. If only internet bigamy were legal! (Sorry, honey.) Right now I’m crushin’ on the internet because of Least Helpful, a blog which does nothing more complicated than put together screenshots of terrible reviews, along with some witty one-liners. Very witty one-liners, in […]

Hey, why not get a shiny
Freckle Time Tracking
account?